This Privacy Policy covers both our website (powervault.co.uk) and Powervault mobile applications. Different sections apply to different services as clearly marked throughout this document.
Last Updated: 24th July 2025
Powervault Limited
Limited Company registered in England under company number 08313356
Registered address: Unit 9, Garrick Industrial Estate, Hendon, NW9 6AQ
VAT number: 184 0106 35
Data Protection Officer: Bobby Rogers, COO
Email: bobby.rogers@powervault.co.uk
Telephone: 020 3653 1111
We are regulated by the Information Commissioner’s Office.
This Privacy Policy explains how we collect, use, and protect your personal data across our digital platforms:
Personal data is defined by the UK GDPR and the Data Protection Act 2018 as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
Under the Data Protection Legislation, you have the following rights:
| Data Collected | How We Collect It |
| Name, title | Email, phone, website forms, or apps |
| Contact information (address, email, telephone) | Email, phone, website forms, or apps |
| Business information (business name, job title, profession) | Email, phone, website forms, or apps |
| Payment information (card details, bank account numbers) | Email, phone, website forms, or apps |
| Data Collected | How We Collect It |
| Technical information about product performance | Through internet connectivity |
| Smart Meter Point Administration Number (MPAN) | Email, phone, website forms, or apps |
This section applies to users of the Powervault Installer mobile application and future applications.
| What We Do | What Data We Use | Our Lawful Basis |
| Administering our business | All personal and non-personal data | Legitimate interest |
| Supplying products and services | All personal and non-personal data | Legitimate interest |
| Managing payments | Payment information | Legitimate interest |
| Communicating with you | Personal data (excluding financial) | Your consent when given permission |
| Email marketing (opt-in) | Personal data (excluding financial) | Your consent when given permission |
| Service provision | All personal and non-personal data | Agreement to terms and conditions |
| Product improvement and updates | All personal and non-personal data | Agreement to terms and conditions |
| Installation support and diagnostics | Location data, network test results, device information | Legitimate interest for service provision |
Our website uses ‘cookies’, which are small data files stored on your device to improve your browsing experience.
| Name | Provider | Purpose | Expiry |
| cookieconsent | powervault.co.uk | Stores the user’s cookie consent unix timestamp for the current domain | 180 days |
| wordpress_test_cookie | powervault.co.uk | Used to check if the user’s browser supports cookies. | Session |
| Name | Provider | Purpose | Requires Consent | Expiry |
| webkern | kerned.com | Used to monitor website speed and availability across our network | No | 1 year |
| vuid | vimeo.com | Collects data on the user’s visits to the website, such as which pages have been read. | No | Session |
| _ga | powervault.co.uk | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. | Yes | 1 year |
| _gid | powervault.co.uk | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. | Yes | Session |
| _gat | powervault.co.uk | Used by Google Analytics to throttle request rate | Yes | Session |
You can control cookies through your browser settings. Links for major browsers:
| Type Of Data | Retention Period |
| Personal information (name, contact details) | Duration of customer relationship + 7 years after warranty expiry |
| Business information | Duration of customer relationship + 7 years after warranty expiry |
| Payment information | Duration of customer relationship + 7 years after warranty expiry |
| Anonymised technical data | In perpetuity |
By default, we store your personal data in the UK, fully protected under Data Protection Legislation. We implement comprehensive security measures:
We do not share personal data with third parties except in the following circumstances:
If we sell, transfer, or merge parts of our business, your personal data may be transferred to a third party who may continue to use it as specified in this policy.
| Recipient | Activity | Sector | Location |
| Solar Installers | Installation of Powervault and related products | Solar | United Kingdon |
| Energy market aggregators | Behind-the-meter flexibility revenue provision | Energy | United Kingdom |
We use the following third-party services:
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international data transfers in compliance with UK GDPR requirements.
Our services are designed for business, professional and consumer use and are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
To request access to your personal data:
We may update this Privacy Policy periodically. Material changes will be communicated through appropriate means. Continued use after changes constitutes acceptance of the updated policy.
Updates will be available at: https://www.powervault.co.uk/terms-and-conditions/
For questions about this Privacy Policy or data protection matters, contact us:
Data Protection Officer: Bobby Rogers
Email: bobby.rogers@powervault.co.uk
Telephone: 020 3653 1111
Postal Address: Unit 9, Garrick Industrial Estate, Hendon, NW9 6AQ
This Privacy Policy complies with applicable data protection regulations including:
If you have concerns about our data handling:
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