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Find out more about Powervault's mission and the people behind the products.

Work for Powervault: Client Services Associate

POWERVAULT

Powervault is the leading UK-based home energy storage manufacturer. The Company’s mission is to make home energy storage as commonplace as a dishwasher; reducing energy bills whilst also interacting with the grid to make a decentralised, 100% clean energy system possible.

The lead product is an advanced, integrated battery and control system. The Powervault 3 stores surplus solar generation and low-cost electricity from the grid to use when the customer needs it. It is capable of interacting with and controlling other household appliances, forming the foundation of the smart home and increasing demand flexibility. Groups of Powervaults can be aggregated and controlled remotely to support the smart grid, helping maintain network frequency and reduce local peak constraints, as well as allow partners to buy and sell energy to trade in the wholesale market.

Powervault launched in 2014 and has developed multiple award-winning products, with an approved patent. The Company has secured over £1m of innovation grant support and prizes from BEIS, Innovate UK, Climate KIC, Nesta and the Prince’s Trust, and £5.5m in private equity predominantly from Crowdfunding (including the world’s fastest cleantech crowdfunding activity). Powervault is targeting a trade sale in the next 2-3 years realising a 10 X return for its investors. The energy storage market is now entering an exciting new phase with the rollout of smart meters and new business models and market opportunities.

ROLE

This is an opportunity to work in one of the fastest growing areas of the internet of things: energy storage and smart grid technology. We are looking for a Client Services Associate to help us scale up and roll out many thousands of home energy storage products providing smart energy services to the electricity system.

You will be given responsibility in a close-knit company, with opportunities to direct your work and learn
new skills as well as help deliver core business goals. You will be responsible for:

• Communicating between clients and Powervault
• Monitoring of all Powervault field units and provides weekly reports on activity
• Communicating with all relevant employees any field issues and follow ups of remedial actions
• Monitoring client service standards are in line with QA requirements
• Communicating any changes in the order or delivery date to the client

Candidates will need to demonstrate previous practical experience in a similar role.

NECESSARY SKILLS AND EXPERIENCE

• Organised and methodical
• Great telephone and e:mail communication skills
• Ability to solve problems quickly based on data and put remedial actions in place

DESIRED AND ADVANTAGEOUS SKILLS

• A degree
• 1-2 years practical experience in a customer facing environment

PERSONAL CHARACTERISTICS

The candidate will need to be:

• A fast learner able to understand complex problems in new subject matter quickly
• Hard working and motivated to succeed
• Adaptable and self-managing, high achiever, tenacious and driven
• A team player, working closely with colleagues with different skillsets
• Happy to “get hands dirty”

A commitment to meeting the challenge of sustainable development in the UK is welcome but not critical.

Scope

Engineering / Manufacturing

Sector

Manufacturing / Cleantech / Low Carbon

Contract

Full-time, permanent

Reports to

Operations Director

Remuneration

<£23,000 per annum, based on experience, + share options

Location

London Bridge, London, U.K.

Start date

ASAP

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